Boards: A View from the Corner Office

leading-blog-imageBy Marla J. Bobowick, MBA/CNM, senior governance consultant, BoardSource; author, Leading with Intent report

While we live in volatile, uncertain, complex, and ambiguous (VUCA) times, nonprofit boards have changed only modestly. The findings in Leading with Intent: A National Index of Nonprofit Board Practices show some progress over the past 20 years. We have gotten smarter about boards, but only incrementally.

Reading between the numbers, boards could be so much better and add so much more to their organizations. I can’t help but believe that board members need to take greater ownership of their governance structure, practices, and behaviors. But, I also believe that CEOs bear responsibility for some gaps in board performance.

On average, a CEO spends 17.8 hours per month on board work. While I’m not sure if this is good or bad news, I do know that a CEO’s time is a precious commodity. What follows is some little data that highlight big ideas for CEOs to gain greater value from their boards.

Do you have the dream team board?

If you’re one of the 73 percent of CEOs who believe you have the right people on your board, congratulations! My experience, however, suggests that we should take this number with a grain of salt. Many CEOs and boards are still in search of the dream team board. One of the obstacles may be a lack of agreement between CEOs and boards on the desired team players. Passion for the mission tops the list for both, but board chairs rank professional skills second while CEOs rank community connections second.

What might explain the difference? CEOs often have a large Rolodex of contacts with knowledge and expertise in a wide range of relevant areas. But, they can’t be everywhere and know everyone. CEOs want and need board members to serve as ambassadors, to extend the organization’s reach, to speak out and up as dedicated volunteers in places and ways that the CEO — who, while a subject matters expert, is also a paid professional with a vested interest in the outcome — cannot. There is no substitute for well-connected, influential board members with different networks and platforms.

Consider This: When the full board and CEO of a social service agency brainstormed the dream team board together, they realized that they had connections to some ideal candidates who might have otherwise been presumed to be out of reach for the organization.

How do your board members know what the work of your board is?

Eighty-one percent of nonprofits have a written job description for board members, 66 percent of CEOs report that their orientation process is effective, and 65 percent of CEOs believe their board members are well informed of their governance responsibilities. While written statements of board roles and board members expectations, board manuals and formal orientation sessions are important starting points, they are only the first steps toward meaningful board engagement.

As Dick Chait [co-author of Governance as Leadership] has observed, “Governance is a rare and unnatural act.” Board education requires a genuine commitment to continuous learning (about the organization and about governance), strategic information sharing, and mutual feedback. Best practices for board development range from a simple, on-the-spot board meeting evaluation to a more comprehensive board assessment. Fifty-one percent of boards have undertaken a formal, written board assessment within the past three years, and their performance was rated higher by CEOs than boards that had not.

Consider This: The board of a professional association invites the incoming board members to the last meeting of the outgoing board members. As part of the onboarding ritual, together they review the results of the annual board assessment and identify board priorities for the coming year.

Do you engage the board in what matters most?

I hear, repeatedly, from CEOs that they want the board to see the big picture, own the mission, and act with a “we mentality” about the organization. Yet, many board meetings do little to encourage this. Seventy-five percent of CEOs report that half of their board meetings are spent on staff and committee reports. Only 35 percent of CEOs report that meetings focus on strategy and policy, rather than operational issues.

This Leading with Intent data — along with observations over the years — suggests that board members may not have enough input and interaction with the organization’s strategic direction, priorities, and issues — all of which the CEO and professional staff deal with on a daily basis. But, for many CEOs, sharing strategic leadership with the board is daunting. Only 42 percent of CEOs strongly agree that they involve the board in leading the organization. A college president — who felt he had a great board composed of smart, dedicated, generous people — confessed, “I struggle with the knowledge that I don’t bring the really difficult strategic challenges to board meetings.”

Consider This: At the end of the meeting, a board member described a disappointed exchange he had with the health care organization’s staff. The CEO acknowledged the problem and promised to bring the issue back to the board. At the next meeting, the board examined the results of a customer satisfaction survey, and the CEO was able to glean valuable lessons learned from board members who had worked through this issue in corporate, government, and direct service backgrounds.

Do you have the board you deserve?

As a CEO, if you have a great board, it is not by accident. I suspect you’ve spent a lot of time building relationships with your board members, asking them not for their support and approval, but listening and learning about their interests and concerns. If your board doesn’t get good grades, you may be — unintentionally or otherwise — contributing to the problem. Perhaps you flood them with 120-page board meeting PDFs in the interest of transparency. Maybe you keep your distance out of respect for their very busy professional and personal lives. Take a few of those 17.8 hours per month and dedicate them to learning what your board members think about what’s working well and what could be better. See what happens when you take this one small, intentional step toward a better board.

How to Get Beyond B-Minus: The State of Nonprofit Boards Today

leading-blog-imageBy Anne Wallestad, BoardSource president & CEO

Today, BoardSource launched Leading with Intent: A National Index of Nonprofit Board Practices, which is a comprehensive scan of current nonprofit board practices, policies, and performance. While there is lots of good news to share, the bottom line is that nonprofit leaders give nonprofit boards a “B minus” grade in overall performance. Leading with Intent explores why that is, and — more importantly — what we can do about it.

Here are a few of Leading with Intent’s key findings, and some advice about how we can get beyond B-minus:

Getting the people right is fundamental: Leading with Intent finds that if a board isn’t thoughtfully composed as it relates to skill sets, leadership styles, and diversity of thought and background, it is less likely to excel in other areas of board performance. But unfortunately:

  • Only 1 in 5 chief executives strongly agree that they have the right board members.
  • 58% of chief executives say it is difficult to find people to serve on the board — up from 44% in 2012.
  • Board diversity has improved slightly, but a full 25% of boards remain exclusively White.

       What boards can do:

  • Make strategic board recruitment a priority. Make sure that your recruiting efforts are connected to your overall strategic vision and plan, and that you’re thinking through the skills, backgrounds, and networks you need to have as a part of your board’s composition. For step-by-step guidance on strategic board recruitment, check out BoardSource’s Board Recruitment Center.
  • Structure yourself for success. If your board doesn’t already have a governance committee responsible for leading and managing board recruitment and performance, consider creating one.

Boards need to get outside of their comfort zones: Leading with Intent finds that boards do well at functions related to compliance and oversight, but face challenges with their strategic and external work. In an operating environment that is characterized by constant change, this is a wake-up call: Boards need to get outside of their comfort zones and provide stronger external leadership — especially in fundraising and advocacy — that enables their organizations to adapt and adjust to change.

       What boards can do:

  • Set strong expectations. When talking to current and potential board members, be clear about the important external role that board members need to play in supporting your mission. Make sure that each individual board member is comfortable reaching out to his or her networks and spheres of influence, whether it’s about policy decisions that impact your mission, charitable support that you need to fuel your work, or community partnerships that you could build to magnify your impact. For more on the important role that board members can play in advocating for their missions, visit standforyourmission.org.
  • Celebrate success. One of the secrets to engaging board members in activities that they may be nervous about is to thoughtfully celebrate successes whenever they take place. It reinforces how important those activities are, and creates pride of ownership and positive peer pressure within your board’s culture.

Investments in board development are worth the effort: Building and strengthening a board takes ongoing, intentional effort. Leading with Intent explores the pain points that many boards are experiencing, and highlights the important role that board self-assessment can play in improving board performance.

       What boards can do:

  • Get serious about board development. Challenge your governance committee to craft a holistic board development program for your board, with thoughtful goals around recruitment, orientation and education, regular assessment, and board succession planning. BoardSource’s year-round board development for organizational members provides a great foundation for this work, including an annual assessment tool.
  • Share your commitment to strong board performance. Organizations that take board leadership and governance seriously are stronger and more sustainable, and that’s something that donors and the public care about. Take a moment to share your board’s commitment to essential board leadership practices by updating the “People & Governance” section of your GuideStar Exchange Profile.

If we want nonprofit organizations positioned to deliver the kind of impact and results that our world needs, then B- boards aren’t going to cut it. We need to focus our energies and resources to support boards that are working diligently to strengthen their performance, and we need to challenge those that are not to set a higher bar for themselves and their missions.

We need our boards to strive to be A+ boards. That’s what our missions need, it’s what they deserve, and it’s what is within our reach if we commit to making it happen.

Passion is Not Enough!

photo (4)By Chris Grundner, president and CEO, Delaware Alliance for Nonprofit Advancement

Are you familiar with Maslow’s Hierarchy of Needs? Abraham Maslow, a psychologist, introduced the concept in a 1943 paper, stating that people are motivated to achieve certain needs. When one need is fulfilled, a person seeks to fulfill the next one, and so on. The needs are often depicted as levels within a pyramid, with the largest, most fundamental levels of need at the bottom — things like food, water, shelter, sleep. Meanwhile, at the top of the pyramid, is self-actualization — most often explained as understanding what your full potential is and then actually striving to realize it. To borrow a phrase from the U.S. Army, self-actualization is “being all you can be,” which should be our ultimate goal.

In a talk I gave recently at a TedxWilmington event, I shared what I consider to be the key ingredients to building an excellent board, and to emphasize my point, I contrasted these building blocks to the steps in Maslow’s Hierarchy of Needs. In building my parallel pyramid, I set forth that passion for an organization’s mission is the equivalent of the bottom rung on Maslow’s pyramid. Combine passion with regular attendance at board meetings and organizational events and making meaningful financial contributions to the organization on a regular basis, and you’ve got a base from which solid governance can be built. But they alone are clearly not enough to help the board be all it can be…or even to facilitate long-term organizational sustainability, for that matter.

So what comes next in my pyramid? I invite you to view the video of my talk to find out.

https://www.youtube.com/watch?v=MIF9yJVldwQ

Look Out, Nonprofit Sector! Here I Come!

photo (4)By Jana Murdock, assistant to the director, Kopper Top Life Learning Center, Liberty, NC

Jana Murdock is one of 15 emerging nonprofit leaders who attended the 2014 BoardSource Leadership Forum in early October as a Judith O’Connor Memorial Fund Scholar. Her conference learnings are the focus of her comments here.

The recent BoardSource Leadership Forum was quite an experience!  As a novice in the world of governance, I was amazed at the resources and support that are available to make nonprofit boards something worth having.

I was excited to learn the basics of building a board, finding out what kind of people you might need, and what they should be doing.  I spent a lot of time at sessions learning about the relationship between the executive director and the board — this is such a fragile connection, especially if the ED is also the founder…which mine is!  Building that relationship, strengthening it to the point where neither side feels threatened and everyone is able to contribute: That’s my goal.  It’s lofty, this is true, but the most effective nonprofits have solid leadership, both in the day-to-day operations and in the oversight and long-term planning realms.

As one of the leaders of a very small organization, my first step will be clarification.  We need to determine how many staff we need, what their roles should be, and how they will be funded.  To begin this process, we need to separate out executive director tasks from operations tasks from maintenance tasks…the list goes on and on.  With only 1.5 staff, you can imagine how muddy those waters have gotten!

Once we have that figured out, we need to decide who wants to do what.  My ED is basically doing everything, but it’s time to figure out what it is she actually likes doing, and what role she wants to assume when we start hiring more staff.  As she works through that process, we will be able to discern what roles actually need to be filled, and prioritize them.  At the conference, I learned that evaluations can be an extremely useful tool for this!

The board is, of course, an integral part of this process.  Before we can do anything else, we need to look clearly at the board and see how it is operating now and decide how we would like it to operate in the future.  Although the members are doing a lot of hands-on work at the moment, which is fine for a start-up, we need to develop a plan to transition them into the oversight role.  Hiring more staff is a certainly a part of this process.  The board should help find funding to hire these people.

It’s a big job!  I’m trying to transition my organization from a start-up to a growing organization.  I was able to get a much better handle on what needs to happen and how at the conference.  I feel much more confident going forward and talking to my board now that I have some solid knowledge!  I’m looking forward to this chance to help my organization grow!

Interested in learning more about the Judith O’Connor Memorial Fund Scholarship program? Click here.

Fiduciaries are Only Human

photo (4)By Heather Myers, managing director – nonprofits, Russell Investments

As a board member, one of your most important roles is to serve as a steward and fiduciary of your organization’s assets. We all know this is crucial. Without assets, your organization, and the great work you do, wouldn’t exist. Over the years, working with nonprofits, I have learned some important lessons about what it takes to be an effective fiduciary. It can be easy if you follow three simple rules:

  1. Set clear objectives.
  2. Don’t try to predict your future results based on your past performance.
  3. Focus on the big picture.

BUT, there is one problem holding us back. We are human. And as humans, sometimes we are distracted by things that aren’t important. Or our behavior doesn’t match the environment we are in. Or we have so many built-in biases that we are frequently trying to second guess the markets and ourselves. And sometimes, we make rash decisions. These behavioral biases have been so well documented that the Nobel Prize winning economist, Daniel Kahneman, focused much of his work on the psychology of decision making.

Despite knowing that simply being human can result in bad decisions, no one really believes that they actually behave like this. The recent market turmoil is a good example. If everyone is selling, you follow-suit (the bandwagon effect or group think), and this kind of behavior doesn’t always pay off. We have seen some volatile days and plenty of concerning news in the markets stemming from crises like Ebola to conflicts in Ukraine. We obviously cannot stop being human, and we can’t always control our environment, so what can we do?

We can try to follow those three simple rules. First, establishing clear objectives does make a difference. Prioritize what is most important to your organization and focus on that. For instance, if your organization is truly a long-term investor and has taken the time to go through a detailed asset allocation study and that allocation meets your long-term objectives, then stick with it. Don’t set conflicting multiple objectives, which, as humans, we are tempted to do; we aren’t good at managing to that.

Second, for years, studies have shown us that past performance does not predict future results, and yet our gut, our emotions tell us otherwise. You see a winning streak and you want to try and capture it — this is extrapolation bias, inferring the future from past results. Academically, we have been shown that this is not a good way to invest, and yet human behavior leads us down this path.

Third, as a fiduciary, you need to stay focused on the big picture. Have faith that those in charge of managing your assets are keeping track of the small details. Your focus shouldn’t be on individual stock holdings or day-to-day movements in the portfolio; you should remain focused on whether the portfolio is operating within established risk parameters, the asset allocation is within bands, and your total portfolio is expected to meet objectives. The reports you look at should be focused on these critical items, which can help you avoid many of the other behavioral biases that humans fall prey to.

For fiduciaries, it’s important to recognize potential biases and employ processes to protect from these behaviors. We need to manage our ingrained tendencies to deliver better outcomes. By setting clear objectives, staying focused on the big picture, and not making decisions based on past results, you should have a better chance of growing your portfolio and providing long-term funding for your organization.

BoardSource thanks Russell Investments for its sponsorship of the 2014 BoardSource Leadership Forum.

Bench Warmers or Change Makers?

photo (4)IT’S TIME TO ENGAGE THE NEXT GENERATION IN NONPROFIT BOARD SERVICE

by Robert B. Acton, executive director NYC, Taproot Foundation

Earlier-career professionals are a valuable — and largely untapped — talent pool for the boards of directors of nonprofit organizations in our country. As a sector, nonprofits are leaving a powerful resource — energized and ready-to-serve business professionals — sitting on the sidelines.

The push to create diverse nonprofit boardrooms is well-known, but diversity related to age often seems to be left out of the equation. According to BoardSource’s Leading with Intent 2014: A National Index of Nonprofit Board Practices, just 17 percent of nonprofit board members are under the age of 40. Moreover, with only six percent of nonprofit chief executives under the age of 40, the truth is that most nonprofit leadership happens in a generational vacuum. The hard truth is that nonprofit boards do not reflect the full spectrum of America’s professional workforce. While the business world is obsessed with understanding and responding to Millennials, our sector is doing little to engage this impressive generation in leadership.

The primary reason for this neglect, as I see it, is clear.

As a group, earlier-career professionals don’t have deep pockets to make as sizable an annual contribution as their more mature counterparts. As a result, they rarely make board prospect lists. That’s a big mistake. The annual financial gift a board member donates can be just a fraction of his or her overall contribution. The strongest nonprofit organizations in our country enjoy board members who leverage their professional knowledge, skills, and network to support their nonprofit organization’s business infrastructure. My organization — Taproot Foundation — strongly believes that every nonprofit needs professionals with a range of functional skills serving on its board to provide oversight, strategic guidance, and pro bono resource-raising in at least six key areas of expertise: legal, finance, technology, marketing, human resources, and strategy management.

Beyond their business skills, Next Gen board members can bring new perspectives to governance: the importance of connectedness, purpose, and recognition; shifting attitudes on workplace flexibility; and use of new technologies and social media, to name a few. Earlier-career professionals also tend to enjoy large networks of colleagues and friends eager to make a difference and engage in their community. At the end of a long workday, young professionals often head to networking events, professional affinity group meetings, or the local pub: rooms full of likeminded individuals, all of whom have the ability to infuse energy and enthusiasm into the governing work of a nonprofit.

In 2014, I led the design, build, and pilot of a board placement program at Taproot to place Next Gen leaders on boards and, in turn, train them to drive pro bono resources into their nonprofit. Generously funded by the Heckscher Foundation for Children, the program recruits, matches, and trains earlier-career professionals from PwC, Google, and Alcoa with youth-serving nonprofit organizations in New York City. We are now working with PwC to expand the pilot to five new regions: Chicago, San Francisco, Los Angeles, Washington D.C., and Atlanta.

In building any new program, one always wonders, “Will anyone come to our party?” My first worry was this: “Will nonprofits want early-career professionals on their boards?” It turns out the answer to that is a resounding “yes.” We reached out to 90 youth nonprofits inviting them to learn more. Fully one-third of those organizations applied for participation in the program. My second worry: “Will earlier-career professionals want to serve on nonprofit boards and will they commit to hours of pro bono training?” Once again, they far surpassed our expectations. We presented the opportunity to 110 professionals from these three companies and nearly half submitted an application for board placement. The bottom line: Earlier-career professionals and nonprofit organizations are eager to connect, provided the value proposition is clear.

To accomplish the transformative change of infusing Next Gen board members into nonprofit organizations, three key things must happen:

  • Nonprofits must be convinced. Nonprofit leaders must understand that earlier-career professionals can do much more than make an annual contribution; they can drive tens-of-thousands of dollars in pro bono value into the organization each year.
  • Nonprofits must be ready. For board members to effectively leverage their talents and network, nonprofit leadership and staff must understand basic principles of how to effectively scope, secure, manage, and scale pro bono for maximum impact. Taproot Foundation offers tools and training to help nonprofits become powered by pro bono so they can effectively leverage these resources, independently and sustainably, in highly impactful ways.
  • Next Gen board members must be trained and supported. These new board members need training to ensure that they will succeed both as stewards of the organization and drivers of resources. Moreover, because they may be “the odd men out” as the youngest members of the board, I believe they will benefit from a cohort of similarly situated professionals going through the same experience at the same time.

Over the past 11 years, I have served on a number of nonprofit boards — my first at the age of 34. While I enjoy participating in quarterly meetings, serving on committees, attending the annual gala, and the like, the truth is that I have been most useful to my organizations when tapping into my professional skills or network to drive in much-needed capacity building. I’m most fulfilled when I know I have truly added value in meaningful ways. I’m most appreciated when I’ve helped the executive director overcome a challenge the organization was facing.

Let’s get 20- and 30-somethings off the bench and onto the field. The nonprofit sector needs their leadership.

 

 

 

Don’t Just Sit on a Board: Stand for Your Mission

photo (4)By Anne Wallestad, BoardSource president & CEO

I am a true believer in the power of boards. I have seen strong and courageous boards pull organizations away from the brink, and I have seen weak and disengaged boards allow an organization to languish.

At BoardSource, we have spent the past 26 years helping organizations and boards strengthen and improve the way that they provide leadership and governance to their organization. We support boards as they work to recruit more strategically, reflect critically on their performance, and think deeply about the work of the organization.

All of these things are critically important when it comes to the success of your board, but the all-too-often-overlooked reality is that some of the most important work that board members do happens outside the boardroom.

It happens when board members represent their organization’s mission and values to those who don’t know about it, don’t care about it, or are actively working against it. It happens when board members stand up for their missions by engaging in important conversations about the future of our communities. It happens when nonprofit leaders — staff and board together — advocate.

Nonprofit organizations and their leaders have a legal right to advocate, yet far too many avoid engaging in important conversations that have a huge impact on their organizations’ missions. This can happen out of fear, misunderstanding, or lack of information. Whatever the reason — as a nonprofit sector — we are missing a tremendous opportunity to align priorities and policies with strategies that we know will make a difference in our communities. And to fend off changes or attacks that would threaten our ability to serve the public good.

Boards — as the ultimate decision-making body for each nonprofit organization — have an important role to play in breaking through unnecessary barriers and championing the policies and decisions that will better support the communities and causes that their organizations serve. We have a responsibility to identify those opportunities that would enable us to address the root causes and core issues that our missions seek to address. And we have the potential to amplify and accelerate our organization’s impact by tapping into the influence and access that boards bring to an organization through advocacy.

At BoardSource, we have long heralded the important role that board members play in serving as ambassadors and advocates for their missions. But — in the midst of all of our other resources to support strong and effective board leadership — the message about the importance of getting outside the boardroom and standing up for your mission has gotten lost.

That’s why this week, BoardSource — in partnership with our colleagues at the Alliance for Justice, the Campion Foundation, the Forum of Regional Associations of Grantmakers, the John S. and James L. Knight Foundation, and the National Council of Nonprofits — is launching the Stand for Your Mission Campaign. This campaign seeks to unleash the full potential of the nonprofit sector to create positive change by challenging nonprofit board members to fully embrace the role that they can play as champions, ambassadors, and advocates for their missions.

Why is this so important? Because in a world where time and resources are limited, advocacy is an opportunity to leverage limited resources to maximum effect.

  • The opportunity to secure and protect critical public funds that support proven program strategies.
  • The opportunity to create policy changes that enable us to do our work better and more efficiently.
  • And the opportunity to solve, rather than mitigate, the most pervasive social problems that we face as a society.

Let’s redefine what strong board leadership means, because it’s about more than what happens within the four walls of your boardroom. It’s about doing what it takes to ensure that your mission can succeed. And advocacy — standing up for your mission — is unquestionably a part of that.

Start a conversation in your boardroom about what board engagement in advocacy could do for your organization. Download the Stand for Your Mission discussion guide.

For more information about the Stand for Your Mission Campaign, visit www.standforyourmission.org.

This post first appeared in the HuffPost Impact blog.

 

Executive Succession Planning — Best Practices

photo (4)By Tom Adams, director, Raffa PC

This post is the last in our series written by nonprofit leaders who are presenting sessions at the 2014 BoardSource Leadership Forum, taking place on October 9 & 10 in Washington, DC. We hope to see you there!

Most board leaders expect their organizations to have an up-to-date strategic plan. They also expect regular financial reports and an annual financial audit. This is considered good governance. However, when it comes to succession planning, board expectations are more mixed. Why do you think that happens?

Certainly, most board leaders would agree that the ability of their organizations to successfully achieve the desired mission results is directly tied to the effectiveness of leadership. Well-led organizations out perform poorly led organizations by light years. So if leadership is so vital to organizational success, why is it challenging for a board to pay as much attention to succession planning as it does to strategic planning or the finances?

Having worked with hundreds of organizations and their board leaders and executives on succession planning and executive transition, I appreciate the challenges boards face in approaching succession planning and why most organizations don’t have written succession plans.

The following are the obstacles leading boards have overcome in making succession planning a best and ongoing practice and the actions that made that possible:

Succession Planning is Personal and Can Be Risky
For the CEO, a board member inquiring about succession planning may churn up a wide range of responses. Some executives, particularly if she or he has been in the position for a long time, wonder if the board is sending a signal that it’s nearing time for an executive change. Other executives see succession planning as a management responsibility and fear board intrusion to CEO responsibility. Still, other executives are glad the board is being proactive.

The board leadership may hesitate in raising succession planning out of concern of how the executive will receive the inquiry. Sustaining a productive, mutually supportive board–executive relationship is the goal of most boards and executives. So if succession planning might threaten this relationship, or result in rumors among staff and board that undermine leadership, it is easy to postpone or to do the planning superficially with minimal benefit to the organization.

Best practice succession planning reduces this anxiety by focusing succession planning not exclusively on the executive, but broadening to include the management team and the board. Succession planning is about leadership continuity and how to sustain organizational effectiveness over time through attention to leader bench strength and development. More recently, leading organizations are also combining sustainability planning (focused on leadership, strategy/business model, resources and culture) with succession planning. This broader focus on long-term vitality and capacity to advance mission also shifts focus. Best practice succession planning attends to the basics (written, board-approved policies for both planned and unplanned absences or transitions of executive and emergency plans for key managers), unpacking the jobs of the executive and managers and advancing bench strength and leader development, and where appropriate, paying early attention to a departure planned in the next two to four years.

Succession Planning is Hard to Do Without Help
Even when there is a desire to do succession planning, making the time and going deep enough for real organizational benefit is challenging. Some boards may have the expertise to lead and facilitate a thoughtful process in the organization, but most do not have this expertise or expertise with time and detachment from the outcome.

For succession planning to be useful, there needs to be a trust relationship between the board and executive. If trust isn’t there, attention to that is needed before succession planning can begin.

A trusted facilitator from within the organization or an outside consultant experienced in nonprofit succession planning (which is similar but different from private sector succession planning) reduces the above risks and increases the likelihood of maximum benefit to the organization.

For more information, attend Raffa P.C.’s workshop, “Executive Succession: Don’t Leave it To Chance” at BLF, presented by Tom Adams, author of The Nonprofit Leadership Transition and Development Guide.

Going Up? Toss Out The Elevator Speech; Say What You Feel

10-6-14-photoBy Sharon Danosky, president and founder, Danosky & Associates and Peter Roche, president and founder, IPR, Inc.

This post is one in a series written by individuals presenting sessions at the 2014 BoardSource Leadership Forum, taking place on October 9 & 10 in Washington, DC. We hope you’re planning to join us.

The elevator doors open and you’re face to face with a stranger. After introducing yourselves, the stranger asks, “So, what do you do?” Panic sets in as this is your only opportunity to inform this stranger — this potential donor — about the organization you feel passionately about. Knowing that you only have a few minutes to answer the question, you begin to fumble through your “elevator speech.” As you attempt to describe the good work your organization does and why it’s worthy of even a stranger’s support, the elevator gets closer and closer to the destination floor. Time is running out. As the elevator descends, so does the interest of the stranger. The doors open. A potential donor walks away, unmoved by your elevator speech.

This scenario of the elevator-speech-gone-wrong happens more often than one might think. How can you, a board member, concisely explain the great work your organization does in the amount of time it takes an elevator to make its way up or down a few floors? The answer is, you can’t! But what you can do is prepare yourself for handling this situation with ease.

As a board member, it is extremely crucial to be prepared to answer the tough or even easy questions about your organization, whether you’re at the grocery store, in a meeting with the media, or yes, even riding in an elevator. Potential donors, as well as the community-at-large, who inquire about your organization want to be floored by your delivery. Will you be able to take that opportunity to position the organization in the best possible light?

Personally, I have grown to dislike the whole premise of the elevator speech. I find that when board members ask for the organization’s elevator speech what they really want is a way to better understand and be able to communicate the salient and compelling facts about the nonprofit they are serving. And, if they have to ask what to say, then, clearly, we need to do a better job of communicating our focus.

A better approach to a canned, prepared speech is to develop key messages that speak to your board members’ personal interests in the organization and its mission. The salient and compelling facts about your organization are now embedded into their souls. Their conversations with strangers become easy, relevant, and even enjoyable.

My colleague, Peter Roche, and I believe this so strongly that we have developed a methodology that helps both management and volunteers distill their messages from a lay person’s perspective and learn how to bring their personal understanding of the organization to the forefront. Board members become comfortable, donors hear interesting information, and perspectives and conversations emerge that are interesting and meaningful.

To learn more about our methodology, join us at “Throw Out the Elevator Speech & Start a Conversation” at the BoardSource Leadership Forum on Thursday, October 9, 2014 at 9:30am. Learn how to create this magic in your own organization. Together, we will delve into the nuts and bolts of preparing your board members to talk to the media on key issues, advocate in a meaningful way to policymakers, or discuss a campaign with a would-be donor.

Celebrating the Difference Between Nonprofits and For-Profits

photo (4)By Jay Angeletti, president, The Angeletti Group, LLC

This post is one in a series written by 2014 BoardSource Leadership Forum presenters. There is still time to register for BLF, which is being held October 9 & 10 in Washington, DC.

We all know that a board’s role includes fiduciary and legal oversight, which can be said of the boards of both nonprofit and for-profit organizations. But there are major differences between the two. One is that money travels in different directions. In for-profits, board members get paid for the value and contacts they bring. In nonprofits, board members, who also bring value and contacts, don’t get paid: In fact, they are actually asked to make significant philanthropic gifts to the organizations they serve.

The best boards and board members know this, celebrate it — and relentlessly promote a culture of relationship-building and philanthropy. They recognize this work is as important as the organization’s mission! Unfortunately, not all boards understand this —and choose not to orient themselves in this direction—and, because of this, will never realize their full potential.

While some of these boards and board members don’t believe they can raise significant philanthropic support because they are grassroots or too young or a myriad other reasons, it’s just not true. My colleagues and I are blessed to work with many nonprofits — large and small, newer and established — and we see under-performers and high-performers. It’s all about the rigor and genuine commitment with which the board members approach their development work. For the successful ones, it’s not transactional fundraising; it’s true development work. And the successful organizations produce short-term return on investment and long-term security.

Development work may look like a series of meandering lunches; in fact, it’s genuine relationship building — respectful, serious, substantive, and business-like. And there are no shortcuts. Here are a few facts and tips:

  • Recognize that the average time frame to identify, cultivate, solicit, and receive a major gift commitment is 72 weeks.
  • Identify and work with a portfolio of prospective donors throughout every stage of the philanthropic cycle to ensure that you always have prospects ready to be asked — today and 72 weeks from today.
  • Continually introduce new prospects to your organization.
  • Reinforce a thoughtful, disciplined approach to fundraising.
  • Meet one-on-one with prospects. There is no better way to build relationships. And pick up the phone to schedule meetings. Email is extraordinary — but not the only form of communication.

Many people unfamiliar with philanthropy ask me if it’s difficult to ask someone for a big gift. For the most part, they wonder how anyone could give away so much money. I tell them our country was built on a culture of philanthropy. Colleges and universities, independent schools, hospitals, museums, zoos, churches, social service, and human rights organizations…and many more! I tell them the challenging part about fundraising isn’t asking people for money. By the time you get to the “ask” you already have researched, introduced, educated, and cultivated. After all that, if your organization is changing lives, gifts — and big ones — will follow!

Jay Angeletti is a development and organizational design specialist with 30+ years of experience that includes working with Choate School, Yale, Penn, Drew University, and New York – Presbyterian Hospital. In 2007, he founded The Angeletti Group, LLC — a firm composed of 20 colleagues who work exclusively with nonprofit client partners.

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